Customer Help

We are here to make your PLAMEXS experience smooth, easy, and enjoyable. Below you will find quick answers to the most common questions - and if you need anything else, our team is just an email away.

Orders

Need help with your order? You can track it anytime using the DHL tracking number sent to your email after dispatch. If you would like to modify or cancel an order, please contact us as soon as possible at support@plamexs.com - we will do our best to assist before it ships.

Shipping

All orders are shipped via DHL Express. Delivery within the EU takes 1-3 business days, and 3-6 business days worldwide (depending on your country). Shipping is free on every order, with no minimum spend.

Delivery times are based on business days (Monday-Friday, excluding public holidays).

Read our full Shipping Policy

Customs & Import Fees

There are no customs fees for shipments within the European Union. For deliveries outside the EU, orders may be subject to customs duties, import taxes, VAT, and other fees imposed by the destination country. All such charges are the sole responsibility of the customer.

We recommend contacting your local customs office for detailed information before placing your order.

Returns & Refunds

You have 30 days to return your item if you change your mind. Items must be returned in their original condition, with the Plamexs tag still attached, via DHL Express. Return shipping costs are at the customer's expense. Once we receive and review your return, your refund will be processed straight to your original payment method.

Read our full Refund/Return Policy

Authenticity

Every item at PLAMEXS is carefully checked by our team before being listed - from the stitching to the overall craftsmanship. We have been a trusted resale destination since 2020, with 17,000+ happy clients worldwide and 1,700+ items in stock.

Payment

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed through SSL-encrypted, PCI-compliant payment gateways for your full security.